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Job Vacancy at DHL Supply Chain Singapore Pte Ltd (Call Centre Agent) April 2018

Saturday, March 10, 2018

Company overview: With a global network in over 220 countries and territories across the globe, DHL is the most international company in the world and can offer solutions for an almost infinite number of logistics needs. DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

Job Vacancy at DHL Supply Chain Singapore Pte Ltd (Call Centre Agent) April 2018 - DHL Supply Chain Singapore Pte Ltd invite suitable candidates to apply for the position of:

Call Centre Agent
Job Description:
You will be the single point of contact for users of the Integrated Logistics solutions offered to DHL advantaged customers. You will handle and manage customers' orders and requests with professionalism as well as interact and coordinate with staff within the DHL network and vendors for order fulfillment. You will also provide enhanced services to meet or exceed customers' needs, recognise their problems and resolve them satisfactorily. In addition, you will be responsible for service performance and management reporting. Training will be provided for selected candidates.

  • Must be fluent in English and either (Malay, Mandarin or Tamil) as to liaise either with Malay, Mandarin or Tamil speaking associates
  • Possess excellent interpersonal and communication skills and customer service skills
  • Proficient in MS Office
  • Decisive, able to multi-task and committed to service excellence
  • Possess initiative to respond to customers' needs with a committment towards service excellence
  • Able to work in a fast paced environment and able to work shifts and/or on weekends / public holidays
  • Good team player

Apply online: Click Here
Salary: Above expected salary
Applications close: 04 April 2018
Work Location: Singapore - North East

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